All deliveries are only within Malaysia. Street names and POS code must be correct and accurate. NO P.O. Box or International addresses.

If the good is opened or damaged, DO NOT accept the good. If you are not at home to receive your order, please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.

We only use standard packaging materials for all orders.

We deliver each order to one delivery address within Malaysia. 

Bacchus Wines Malaysia selected courier is required to go through ID verification training. Your ID will be verified by the courier to verify age and identity prior to delivering your order.
*Couriers are only able to deliver orders to the customer who placed the order. Roommates, spouses and family members are not eligible to accept orders on behalf of the customer 

SHIPPING CHARGES

A standard shipping & handling fee of RM20.00 (Ringgit Malaysia twenty) for every transaction for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).

Orders above RM300.00 will be FREE SHIPPING.

STRICTLY NO REFUND for shipping & handling charges.

All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

Order confirmation and closing time is before 11am from Monday to Friday (except public holidays and considered the next business working day where applicable).

Confirmed orders will be processed within the next business working days, excluding Saturday, Sunday & public holidays.

Delivery lead time for Orders to arrive (after processing and packing) is as follows :-

Peninsular Malaysia : 3 - 5 business working days.*

*subject to courier service’s changes.